Shipping & Handling

At ChicSoChic, we want your new wardrobe pieces to arrive quickly, safely, and in perfect condition. This page outlines how we process, package, and ship your orders, along with important details to help you plan ahead.
1. Order Processing Time​
All orders are processed within 1 to 2 business days (Monday through Friday, excluding weekends and public holidays). During peak seasons, sales events, or holiday periods, processing times may extend slightly. Once your order has shipped, you will receive a confirmation email with your tracking number and estimated delivery window.
2. Shipping Options & Delivery Estimates​
We partner with reliable international carriers to offer standard and express shipping options. Delivery times vary depending on your location and the shipping method selected at checkout:
  • Standard Shipping: Estimated 5 to 10 business days
  • Express Shipping: Estimated 2 to 4 business days
These timeframes are estimates only and begin once your order has shipped. Delays may occur due to customs clearance, local postal service performance, or unforeseen circumstances outside our control.
3. Shipping Rates​
Shipping costs are calculated based on your delivery address and the weight of your order. Final rates will be displayed at checkout before payment. From time to time, we may offer free standard shipping promotions—details and eligibility will be clearly stated on the website when active.
4. Customs, Duties & Taxes​
Any applicable customs duties, import taxes, or handling fees are the sole responsibility of the customer and are not included in our product prices or shipping fees. These charges vary by country and are determined by your local customs authority. We recommend checking with your local regulations prior to placing an order.
5. Packaging & Handling​
Every ChicSoChic order is carefully packaged to ensure your items arrive in pristine condition. We use protective packaging materials and discreet outer cartons to maintain both the quality of your garments and your privacy.
6. Address Accuracy & Undeliverable Packages​
Please double-check your shipping address before completing your order. We are not responsible for packages lost or returned due to incorrect or incomplete addresses provided by the customer. If a package is returned to us because it was undeliverable, you will be responsible for the cost of reshipping once the item is returned to our facility.
7. Lost, Stolen, or Delayed Shipments​
If your tracking information shows that your order was delivered but you have not received it, or if your package appears to be lost in transit, please contact us within 7 days of the reported delivery date at chicsochic@outlook.com. We will work with the carrier to investigate and resolve the issue whenever possible.
For further questions about shipping, delivery times, or your specific order, please reach out to our support team. We are here to help and want your ChicSoChic experience to be as seamless as possible.